Frequently Asked Questions
Flex IT
Helpful information at a glance
Flex IT – Frequently Asked Questions
Welcome to our FAQ page. Here you can find answers to common questions about our products and services. If you do not see what you are looking for, please reach out to us for assistance.
Products & Services
What products and services does Flex IT offer?
We provide circular IT solutions for businesses. These include selling, renting and leasing IT hardware, as well as certified Buy Back and ITAD services.
Can I buy Windows licences with refurbished devices?
Yes. As a Microsoft Authorised Refurbisher, Flex IT offers genuine Windows CMAR licences with refurbished products.
What is Device as a Service (DaaS)?
DaaS lets businesses pay for IT hardware as a service instead of purchasing it. It helps reduce upfront costs, optimise budgets and extend lifecycles.
How does Flex IT support sustainability goals?
Flex IT supports your sustainability strategy by:
- Offering circular IT hardware that reduces waste and extends product lifecycles
- Providing secure Buy Back and ITAD services for responsible recovery and reuse
- Enabling rental and redeployment models that cut CO₂ impact and optimise resource use
These solutions help organisations meet ESG and CSRD requirements while making IT more sustainable.
What product statuses are there?
Flex IT uses clear statuses such as new, remanufactured, demo and refurbished. Each reflects the condition and warranty of a product, ranging from brand new to B grade refurbished.
Can I rent or lease IT hardware?
Yes. Flex IT Rent provides hardware for short- and long-term use, ideal for projects, events, exams and more.
Does Flex IT offer demos or trials?
Yes. Contact your local sales office to discuss demo services or trial options for your business.
Selling IT Hardware
Do you sell directly to consumers?
No. Flex IT works with business customers and resellers only.
Are refurbished devices the same as used devices?
No, there is a difference. Used devices are resold without restoration. Refurbished devices are tested, repaired and certified, including a warranty.
How do I know the grade of a product?
Each product listing clearly shows its grade, based on the Flex IT grading system.
Can I request a quote?
Yes. Please contact your local Flex IT sales office for a tailored quote.
What is Approved Selection?
Approved Selection is Flex IT’s own brand for premium refurbished products. These devices are A+ grade, with minimal signs of use and warranty included.
Do circular products have different warranties?
Yes. New and remanufactured devices carry the manufacturer’s warranty. Refurbished and demo products come with Flex IT warranty, often comparable in length and quality.
What is the difference between refurbished and remanufactured?
Remanufactured devices are restored by the original manufacturer to like-new condition. Refurbished devices are restored by Flex IT or other professional refurbishers, offering different gradings.
Do circular products cost less than new ones?
Yes. Circular products are usually more affordable than new ones, though exact prices depend on model, condition and specifications.
Will my computer come with the correct keyboard layout?
Yes. We localize all computers to the delivery country unless you request otherwise. Around 95% of our models support keyboard localization, depending on availability.
Renting IT Hardware
What types of IT hardware can I rent from Flex IT?
You can rent a wide range of IT hardware from leading brands such as HP, Lenovo, Apple and Dell, including:
- Laptops, desktops and monitors
- Tablets and smartphones
- VR headsets and gaming hardware
- Essential accessories
All devices are tested, configured and delivered ready to use.
Can I rent IT hardware for just a few days?
Yes. We support both short-term and long-term rentals. Whether you need devices for a one-day event, a week-long project or a multi-month contract, we adapt to your timeline.
How fast can you deliver rental devices?
We provide fast delivery across Europe, with same-day and next-day options available in many regions. For international projects, our logistics team ensures timely delivery and pick-up.
Do the devices come pre-installed with software?
Yes. Devices can be delivered with essential software, operating systems and applications already installed, so your team or event staff can start immediately.
Can you provide IT hardware for events like exams, festivals or elections?
Absolutely. We have extensive experience supporting:
- Universities and schools (for exams)
- Festivals and film productions
- Esports tournaments and municipalities during elections
Devices are prepared to fit the specific needs of each project.
Is technical support included during the rental period?
Yes. Our expert support team is available throughout the rental period to assist with setup, troubleshooting or replacements if needed.
Do you provide rental hardware with internet connectivity?
Yes. We can deliver iPads, tablets and other devices with Wi-Fi or 4G SIM card options to guarantee connectivity wherever you need it.
Can I scale up or down the number of devices during my rental?
Yes. We offer flexible rental terms that allow you to increase or reduce the number of devices as your project or workforce changes.
What happens to my data after the rental?
All devices are securely wiped and tested after every rental, ensuring your data is completely removed in line with GDPR and industry standards.
How do I request a rental quote?
Simply contact our sales team or fill in the online contact form with your requirements. We’ll provide a tailored quote based on the devices, quantity, and rental duration you need.
Buy Back & ITAD Services
What is IT Asset Disposition (ITAD)?
IT Asset Disposition is the process of securely managing, reusing and recycling used or excess IT hardware and its components.
What ITAD services does Flex IT offer?
- On-site scanning and secure logistics
- Certified data erasure and buy-back pricing
- CMDB management
- Environmentally compliant recycling
How does Flex IT ensure data security during ITAD?
All devices are processed with certified data erasure or destruction methods. Flex IT holds ISO 27001 certification and R2v3 compliance to guarantee secure handling of sensitive information.
How does ITAD support sustainability?
Our ITAD reduces e-waste, supports circular IT, and provides ESG/CSRD reporting.
Does ITAD have financial benefits for my company?
Yes. Flex IT helps you unlock the financial value of your IT assets through:
- Competitive buy-back pricing that maximises asset recovery
- Revenue-sharing models that let you benefit from resale profits
- Optimised resale timing to capture the best market value
You can also choose Device as a Service (DaaS) models for greater budget flexibility.
Which certifications does Flex IT ITAD comply with?
Flex IT is certified with R2v3, ISO 9001, ISO 27001, ISO 14001, ISO 45001, and Climate Neutral. Recycling processes are Weeelabex compliant.
Why choose Flex IT as your ITAD partner?
With over 30 years of IT lifecycle expertise, Flex IT combines secure data handling, strong financial recovery models, and sustainable recycling, offering a complete one-stop ITAD solution.
How do I start with Flex IT ITAD?
Companies can request a free valuation, register via the ITAD portal, or contact the Flex IT team by phone or email.
Ordering & Shipping
How fast are orders processed?
What if a product is out of stock?
Contact our sales team for availability or suitable alternatives.
Does Flex IT offer shipping to international locations?
Yes. Flex IT ships to countries throughout Europe.
Payment & Billing
Can I buy on credit?
Yes. Credit limits are available upon approval. Please contact your local sales office.
Technical & Customer support
How do I create an account?
You need an account to shop with us.
How do I reset my password?
Follow the reset instructions on our website.
How do I reach customer support?
Our local sales offices are available by phone and email on business days.
Refunds & Returns
What if my product arrives damaged?
Report it within 5 days of delivery via the RMA portal, with the delivery note attached.
How can I check the status of my repair or return?
You can follow the progress in the RMA portal.
How do I return or exchange a product?
Submit a request via our RMA portal. Our team will guide you through the process.
Warranty & Guarantee
Do Flex IT products include warranty?
Yes. Warranty length and conditions depend on the product type and grade.
How does Flex IT guarantee product quality?
We ensure quality through strict grading, strong vendor partnerships and warranty. With up to three years on refurbished devices.
How do I claim a warranty?
Submit your case in the RMA portal. Our team will personally assist you.
Legal & Compliance
Where can I find your privacy and cookie policies?
See our Privacy & Cookie Statement for details on data use and preferences.
How is my data stored and protected?
Your data is securely stored in the EU and managed under GDPR compliance.
About Flex IT
What does circular IT mean?
Circular IT extends the life of hardware through reuse, refurbishment, remanufacturing and rental. It reduces waste and supports sustainability goals.
Does Flex IT hold certifications?
Yes. We are ISO-certified and comply with strict European standards for refurbishment, ITAD and data security.
Where is Flex IT located?
Our headquarters and main warehouse are in Leiden, the Netherlands, with local offices in eight European countries.
Does Flex IT support charities or social initiatives?
Yes. For example, we support IT4Kids by donating residual hardware value to help children access sports.
Reach out to us
Not found the answer to your question? Our local sales teams are ready to help on business days.
Contact us